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Coverage
Pod kits, mods & kits (rechargeable devices)
90 days from delivery
Tanks
30 days from delivery (excluding glass)
Coils, pods, disposables
Dead-on-arrival only (report within 7 days)
What's Covered
Defects in materials or workmanship under normal use, such as failure to fire, failure to charge or display faults.
What's Not Covered
- Normal wear, including coil burn-out and cosmetic scratches
- Damage from drops, water, e-liquid leakage into the device or extreme heat
- Use of third-party chargers or modified parts
- Broken glass or tank sections
- Products bought from unauthorised sellers
How to Claim
Email support@cloudora.com with your order number, product name, a description of the fault and a short video showing the issue. If approved, we'll repair or replace the item, or refund it if a replacement is unavailable.
This warranty does not affect your statutory rights under local consumer law.
Warranty
Coverage
| Product | Warranty |
|---|---|
| Pod kits, mods & kits (rechargeable devices) | 90 days from delivery |
| Tanks | 30 days from delivery (excluding glass) |
| Coils, pods, disposables | Dead-on-arrival only (report within 7 days) |
What's Covered
Defects in materials or workmanship under normal use, such as failure to fire, failure to charge or display faults.
What's Not Covered
- Normal wear, including coil burn-out and cosmetic scratches
- Damage from drops, water, e-liquid leakage into the device or extreme heat
- Use of third-party chargers or modified parts
- Broken glass or tank sections
- Products bought from unauthorised sellers
How to Claim
Email support@cloudora.com with your order number, product name, a description of the fault and a short video showing the issue. If approved, we'll repair or replace the item, or refund it if a replacement is unavailable.
This warranty does not affect your statutory rights under local consumer law.
