What are you looking for?
Search
Processing
Orders are processed within 1–3 business days after payment and age verification (if required). Orders placed on weekends or public holidays are processed the next business day.
Shipping Costs
Shipping is calculated at checkout based on destination and parcel weight. Free-shipping promotions, when available, are shown on the site.
Tracking
You'll receive a tracking number by email once your parcel ships. Tracking may take 48 hours to update.
Restricted Destinations
We cannot ship to countries or regions where the sale or import of vaping products is prohibited. It's your responsibility to ensure products are legal in your location. Orders to restricted locations will be cancelled and refunded.
Adult Signature
Carriers may require an adult (21+) to sign and show ID on delivery.
Batteries
Some devices contain lithium-ion batteries and are shipped according to carrier regulations, which may limit service options for certain destinations.
Customs & Duties
Import duties and taxes are the buyer's responsibility unless otherwise stated at checkout. Refused parcels are not eligible for a shipping refund.
Delivery Times (estimates)
North America
7–12 business days
Europe
7–14 business days
Middle East
8–15 business days
Asia-Pacific
6–12 business days
Rest of world
10–20 business days
Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays and peak seasons may extend them.
Lost or Damaged Parcels
If your parcel shows no tracking movement for 20 business days, or arrives damaged, contact support@cloudora.com with photos within 7 days of delivery.
