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Orders & Payment
1. How do I place an order?
Add products to your cart, go to checkout, enter your delivery details and pay. You'll receive an email confirmation.
2. Which payment methods are accepted?
The methods available for your region are shown at checkout. All payments are processed over an encrypted connection.
3. Can I change or cancel my order?
Contact us as soon as possible. If the order hasn't shipped, we can usually amend or cancel it.
4. Why was I asked to verify my age?
We sell only to adults 21+. Some regions and payment methods require additional verification.
Shipping
5. Where do you ship?
To most countries where vaping products may legally be imported. Some destinations are restricted; see our Shipping Policy.
6. How long does delivery take?
Orders are processed in 1–3 business days. Typical delivery is 7–15 business days depending on destination.
7. How do I track my parcel?
A tracking number is emailed once your order ships.
8. Will I pay customs or import duties?
Duties and taxes are set by your country and are the buyer's responsibility unless stated otherwise at checkout.
Products
9. What's the difference between MTL and DTL?
MTL (mouth-to-lung) is a tighter draw like a cigarette; DTL (direct-to-lung) is an open draw producing more vapor. Read our blog for a full guide.
10. Which device is best for beginners?
The Breeze Mini Pod and Aero Pod Starter Kit are simple, draw-activated and easy to refill.
11. Which coils fit the Nimbus Sub-Ohm Tank?
The Nimbus Mesh Coils (0.2Ω and 0.4Ω).
12. Do Aero Replacement Pods fit the Aero Pod Pro?
Please check the compatibility note on each product page before buying, or email us to confirm.
13. How long does a coil or pod last?
Typically 1–2 weeks, depending on usage, wattage and e-liquid. Sweet liquids shorten coil life.
14. Do you sell e-liquid?
Not currently. Our range focuses on hardware.
Usage & Safety
15. How should I prime a new coil?
Saturate the cotton with a few drops of e-liquid, fill the tank or pod, then wait 5–10 minutes before use.
16. My device is leaking. What should I do?
Check that the pod or coil is seated correctly, don't overfill, and store the device upright. See our blog on clean refilling.
17. How do I charge safely?
Use the supplied cable and a reputable 5V adapter. Don't leave devices charging unattended or overnight.
18. Can I take my device on a plane?
Generally devices must travel in carry-on luggage, not checked bags. Check your airline's rules.
Returns & Warranty
19. What does the warranty cover?
Manufacturing defects in rechargeable devices for 90 days. Coils, pods and disposables are covered as dead-on-arrival only.
20. How do I return an item?
Email support@cloudora.com within 30 days of delivery with your order number. See our Return Policy for conditions.
Manuals & Answers (说明书与答案适用范围)
The answers on this page cover general use of the device types shown in this demo store. We do not publish a per-model manual index with languages or revision dates; follow the documentation included with your product and the compatibility notes on each product page. 本页回答适用于本站展示设备类型的一般使用说明；本站未提供按型号/语言/修订日期的说明书索引，请以产品随附文件及各产品页兼容性说明为准。
