Return & Refund Policy

30-Day Returns

You may request a return within 30 days of delivery for unused, unopened products in original packaging.

Not Returnable

For hygiene and safety reasons we cannot accept returns of:

• Opened or used coils, pods and disposables
• Products damaged by misuse, liquid exposure or unauthorised modification
• Items without proof of purchase

Faulty or Incorrect Items

If an item arrives faulty, damaged or incorrect, email us within 7 days of delivery with photos or video. We'll arrange a replacement or refund at no extra cost.

How to Return

1. Email support@cloudora.com with your order number and reason.
2. Wait for return approval and instructions. Unapproved returns cannot be processed.
3. Pack the item securely and ship it with tracking.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the item. Original shipping fees are non-refundable except for our errors. Return shipping is paid by the customer unless the item was faulty or incorrect.

Exchanges

Want a different colour or model? Return the original item and place a new order.